Want to jump straight to the answer? The best auto dialer software for most people is Nextiva.
Auto dialer software does just what the name implies—automatically dials numbers from a contact list. When a call gets answered, the software connects the call to an agent or recorded message.
Auto dialer software is most commonly used for cold call sales. But it also has a wide range of other uses like emergency notifications, event reminders, debt collection, weather alerts, political campaigns, fundraising, and more.
The Top 9 Options for Auto Dialer Software
- Nextiva – Best overall (For a limited time get 25% off, plus a free phone, when you sign up!)
- PhoneBurner – Best integrated CRM
- RingCentral – Best for predictive dialing
- Five9 – Best-known auto dialer software
- ChaseData – Best for small businesses
- CallHub – Best for nonprofits and political phone banking
- Voicent – Best for prerecorded messages
- Nice inContact – Best for enterprise call centers
- contactSPACE – Easiest to deploy and use
After researching the best auto dialer software on the market today, I’ve narrowed down my picks to the top solutions for you to consider.
Read on to learn more about the features, benefits, pricing, and use cases of each option on our list.
Nextiva — Best Overall
- Full VoIP solution
- Click to dial in your CRM
- Helpful extras like call pop & video
- Works w/ Salesforce, HubSpot, & more
Auto dialers lean hard on your contact list. Some autodialer options provide their own CRM that you can populate. Others offer integrations with popular CRMs, including:
- HubSpot
- Salesforce
- Zoho
- Oracle Sales Cloud
- Zendesk
Nextiva seamlessly integrates with these leading CRMs and others, allowing you leverage Nextiva’s streamlined click-to-call feature.
Nextiva uses Go Integrator to bridge the gap between it and your CRM software. That unlocks click to dial capability, which makes it possible to simply click the phone icon next to a contact in your CRM to start a call.
And with how easy it is to segment and split lists in Salesforce, HubSpot, and other CRMs, you can use these lists to streamline outbound calling sprints. While not a true auto dialer, Nextiva still reduces a lot of time and manual effort while giving your team a full view of the contacts they’re dialing.
When you can dial calls this way, why bother with an auto dialer whose contact list you have to populate separately? Streamline things and make it all happen in your existing CRM.
Plus, you’re not just getting a CRM telephony integrator with Nextiva—you’re getting the whole VoIP package.
CRM integrations kick in on the second-cheapest plan, Professional. With it you get unlimited voice and video calling, unlimited conferencing, call pop, texting, team messaging, unlimited faxing, and much more. Plus, it allows for integration with the most widely-used CRMs—Salesforce, HubSpot, and Zendesk.
Nextiva Professional’s pricing depends on your number of users:
- 1-4 users: $27.95 per user/month
- 5-19 users: $25.95 per user/month
- 20-99 users: $22.95 per user/month
- 100+ users: $21.95 per user/month
**Nextiva is currently running a limited time promotion and you can get started for even less than the prices above. Click here to see their limited time sale prices.
If you’re using a heftier CRM like Oracle or if your organization leans on Microsoft Teams or ServiceNow, you’ll want to step up to Nextiva’s Enterprise plan. That also allows for unlimited conference call attendees, unlimited call pop, and single sign-on. Pricing scales the same way as Professional, just $10 more.
Leverage your current CRM to help your team dial contacts more efficiently. Get set up with Nextiva’s VoIP communications platform today.
PhoneBurner — Best Integrated CRM For Call Management
- $149 per user
- Integrated sales CRM
- Free onboarding
- Unlimited minutes and calls
PhoneBurner is trusted by 1,500+ businesses, including some well-known names like Farmers Insurance and Remax. The cloud-based software can be accessed from anywhere using VOIP dialing.
The PhoneBurner auto dialer helps businesses increase productivity by up to 400% and makes it possible to reach 60-80 leads per hour.
One of the biggest standouts of PhoneBurner is its integrated sales CRM. The tool makes it easy for your sales team to manage contacts and campaigns without the need for a separate CRM.
Even if you already have your own CRM, PhoneBurner seamlessly integrates with Salesforce, Zapier, HubSpot, and more. Using something else? The open API makes it possible to integrate PhoneBurner with nearly all CRM software.
Other top features of PhoneBurner include:
- Email and texting
- Intelligent lead filtering
- Unlimited calling campaigns
- Automatic lead distribution
- Custom reports and activity snapshots
- Workflow automation
- Local caller IDs
Getting started with PhoneBurner is simple. Pricing starts at $149 per user per month with a month-to-month plan. You can get two months free with an annual contract.
For businesses with larger lists of 20,000 or 50,000 contacts, you’ll need to upgrade to a Professional or Premium plan. These start at $179 and $199 per user per month, respectively.
You’ll also get free onboarding and white-glove setup with a PhoneBurner expert. Get started now.
RingCentral — Best For Predictive Dialing
- Best call center software
- 99.999% uptime
- Industry & use-case specific tools
- Progressive dialing
RingCentral ranks among the best on our list of the best call center software, so it’s no surprise to see it here as well. RingCentral has everything you need to manage your call center, including auto dialing, to maximize outbound productivity.
More than 400,000 businesses across the globe trust RingCentral for a wide range of products and services.
RingCentral has industry-specific solutions for healthcare, tech, financial services, retail, and education. It also has use-case-specific features for cloud phone systems, remote work, video conferencing, and contact centers.
The RingCentral auto dialing feature is one of the top benefits of its outbound calling service. Its predictive dialing tool is the best in the industry.
With RingCentral, your sales agents will be well informed with quick access to information. The software is easy to use and simplifies the sales process with automated, guided engagement flows.
Other highlights of RingCentral’s auto dialer include:
- 99.999% uptime guarantee
- Custom campaigns
- Data integration
- Safe Dial featuring TCPA compliance
- Progressive dialer
Regardless of your industry, business size, or call center needs, RingCentral will be an excellent choice for your organization. Contact them today for a free quote.
Five9 — Best at Improving Connect Rates
- All-in-one call center solution
- Cloud-based software
- Predictive dialing
- Power dialer
Five9 is a world leader in cloud-based call center solutions. It’s trusted by well-known brands like Lululemon, DoorDash, DHL, Anthem Blue Cross Blue Shield, Omaha Steaks, and Fitbit.
Businesses using Five9’s auto dialer software see, on average, a 300% boost in connect rates.
Five9 has been providing call center software for 20 years. More than 2,000 businesses across the globe trust Five9 for auto dialing and other features. Each year, Five9 enables over five billion call minutes.
Five9 has a wide variety of dialing modes to accommodate the needs of your organization, and accounts for time zones and list penetration. You can also customize everything to align with compliance regulations.
Some of the top highlights of the Five9 auto dialer software include:
- Predictive dialer — automatically predict agent availability to maximize efficiency
- Power dialer — calls contacts based on calls-to-agents ratio
- Progress dialer — only connects agents to calls answered by a real person
- Preview dialer — agents see contact details prior to answering call
All of these tools make it easy for your team to generate more leads at scale. In addition to the auto dialer, Five9 is an all-in-one contact center solution.
Five9 pricing is not available online. Contact their sales team for a custom quote based on features, seats, and usage.
ChaseData — Best for Small Businesses
- Industry specific solutions
- Custom call center software
- Plan for low volume calling
- Preview and progressive dialer
ChaseData provides call center solutions for businesses of all shapes and sizes. Where the software particularly excels is in helping small businesses power their call centers.
The software is trusted by both sales teams and marketing departments. ChaseData provides industry-specific solutions for small businesses that want something beyond a one-size-fits-all approach.
ChaseData is commonly used for custom software in the following industries:
- Financial services
- Utilities
- Insurance
- Travel and hospitality
- Banking
- Home improvement and construction
- Debt collections
- Nonprofit
- Consumer sales
- B2B and SaaS
If your small business falls into one of these categories, you’ll want to consider ChaseData.
ChaseData offers a free trial that includes 1,000 telecom minutes per agent, so you can see what the tool’s about with zero commitment. There are three paid tiers of service available.
If you’re a small business with low call volume, the Small Business plan is designed especially for you. For $89 per user per month, you get 3,000 telecom minutes, plus web, email, and chat-based support.
If you have a high-volume sales center, the Professional package at $139 per user per month includes 5,000 telecom minutes and advanced features to help your agents excel. The Enterprise package includes 7,000 telecom minutes and costs $169 per user per month.
Preview dialing and progressive dialing are both available on the small business plan. Unfortunately, you’ll need to upgrade to the second-tier professional plan to benefit from predictive dialing.
As your team grows, ChaseData scales with your organization.
CallHub — Best For Political, Advocacy, and Nonprofit Organizations
- Starts at $0.021 per call
- Unlimited agent accounts
- Local caller ID
- Robo dialer
CallHub is an all-in-one solution for call center software, voice broadcasting software, and SMS marketing software. It’s a popular choice for political campaigns and nonprofit organizations in 200+ countries across the globe.
The software has an extensive list of integrations for use-case specific scenarios, such as Databank Connect for nonprofits and NationBuilder for political organizations.
CallHub’s automated dialer has predictive dialing, power dialing, preview dialing, and robo dialing. The robo dialer plays pre-recorded messages, which is a popular way to spread your message without having to rely on live agents.
Additional features of CallHub include:
- Local caller ID
- Follow-up scheduling
- Live call monitoring for quality assurance and training
- DNC (do not call) enablement
- Answering machine detection
- Phone number verification
More than 3,000 organizations and 20,000+ agents use CallHub. The software offers a free Lite version, so you can try it out for free. After that you can choose either their Essentials package for $199/month or the Scale for $499 per month. You’ll save on each plan if you sign up for a quarterly, half-yearly, or yearly commitment.
While CallHub does have business-focused features including Salesforce and Zapier integrations, the software’s sweet spot lies with nonprofit, political, and advocacy organizations. Business users will likely find a better solution elsewhere.
Voicent — Best For Prerecorded Messages
- Starts at $19
- Unlimited robo calls
- Simultaneous calling
- 30 day free trial
Voicent is trusted by thousands of businesses, government agencies, and nonprofit organizations in 50+ countries. For more than a decade, this platform has been providing an all-in-one solution for outbound calls, inbound voice, email and text software, auto dialers, and marketing automation.
All of the Voicent tools are fully integrated with each other. So you don’t have to deal with costly or complicated integrations; just plug and play.
Voicent also has a built-in CRM to automatically track customers. The software has exceptional automation features for tracking and responding to customer communication.
The top auto dialer feature from Voicent is the ability to deliver prerecorded messages to long lists of contacts. The software can detect answering machines and leave messages in your own voice or a computer-generated voice.
Prerecorded messages for auto dialing with Voicent are commonly used for:
- Event notification
- Weather alerts
- Bill collection
- Service pickup and delivery notifications
- City government enforcement
- Emergency school notifications
Voicent’s auto dialer is easy to use, scalable, and fully customizable for any use case.
Additional features include:
- Simultaneous calls
- Text-to-speech
- Excel spreadsheet list integration
- Unlimited robo calling
Pricing for Voicent starts at $19 per user per month with an annual contract. Month-to-month rates start at $29. In addition to the base rate, you’ll pay based on call usage.
While the base package has everything you need to get started, you’ll have to pay extra for add-ons like inbound call center capabilities, caller ID, workflow automations, and more. These range anywhere from $2 to $99. You can try Voicent free for 30 days.
Nice inContact — Best For Enterprise Call Centers
- Trusted by 385,000+ agents
- KPI benchmarking
- Predictive dialing
- Automatic call distribution
Nice inContact is a modern way to modernize large-scale contact centers. That platform has everything you need to operate at scale. It’s trusted by big brands, like Honeywell, that have 4,000+ agents alone.
In addition to traditional dialing, auto dialer, and call center software, Nice inContact has tools for performance management, workforce management, quality management, CRM integration, and more.
You’ll also benefit from an interactive tool for KPI benchmarking to see how your organization stacks up against similar call centers.
85+ Fortune 100 companies rely on Nice inContact. The platform supports 385,000+ agents across the globe in more than one hundred countries.
Nice inContact has been around for 15 years and boasts a 99% uptime guarantee.
Other highlights include:
- Automatic call distribution
- Predictive dialing
- Analytics and reporting
- Customer surveys
- Call recording
- CRM integrations
- Interactive voice response
Like most enterprise software, pricing for Nice inContact is not available online. Contact their team for a free quote.
contactSPACE — Easiest to Set Up and Use
- Comprehensive guided setup
- Onboard new agents in under 2 hours
- Many features to improve outbound
- Powerful segmentation & targeting
As a contact center solution, contactSPACE understands that the right software can revolutionize how your agents and representatives do their work.
Blindly calling contacts, prospects, and customers is not only outdated—it’s detrimental to the relationships your organization hopes to create.
That’s why contactSPACE champions intelligent outbound calling. By only targeting the right people at the right times, you can supercharge your sales funnel, prevent the leakage caused by not making contact quickly enough, and have greater confidence that each call will lead to a positive outcome.
The contactSPACE software is powerful and flexible enough to maximize the insights you already have about your contacts. The target filters feature helps agents sort call recipients to organize their daily workflow. Plus, they can prioritize contacts based on when they entered the pipeline, callback urgency, and custom segmentation.
The platform also allows admins to categorize prospects to match them best to the skills of their agents.
All of this feeds into contactSPACE Intelligent Outbound. But, where this service really shines is in its deployment.
The team at contactSPACE puts in the work upfront for its clients, defining a process for success that is tailored to your needs and goals. From there, they’ll create a comprehensive onboarding, training, and implementation process that is completely pain-free for admins and offers a gentle learning curve for reps.
Between the testing, training, and deployment support contactSPACE delivers, it’s a breeze to get their software up and running at your organization. Onboarding new callers takes as little as two hours, allowing you to plug reps in and get them off and running without delay.
You also won’t need an in-house IT team monitoring contactSPACE’s platform. After setup and deployment, contactSPACE’s support team will be there to continually optimize the platform for your needs.
contactSPACE offers four pricing packages.
Silver tier pricing runs $105/user per month, though it is capped at 10 campaigns. The Gold, Platinum, and Diamond packages scale upwards—$139/user per month, $175/user per month, and $239/user per month, respectively—with more advanced features and unlimited campaigns.
Reach out to contactSPACE today to talk with an agent, run an ROI evaluation, and schedule a demo.
How to Find the Best Auto Dialer Software For You
There are certain factors to look for when shopping around for auto dialer software. Which of these factors is most important to you will depend on the needs of your business.
These are the four criteria the Quicksprout research team used to narrow down the top options in this guide. Read through to see how each applies to your needs.
Ease of Use
The point of auto dialer software is to improve your existing outgoing call process. With the tool, your team will be able to make more calls and generate more leads per hour and per day.
If software isn’t easy to use, it defeats the purpose. You don’t want your agents to fumble around between screens or calls. Non-intuitive software will only slow down your call center.
All of the auto dialer software on our list is easy to use. But, of course, easy is subjective. Before committing to any product, request a demo or take advantage of any free trials offered so you can get a feel for how the software actually works.
Automation Features
Some auto dialer software simply routes calls to the next available agent. That’s not enough to improve your process. The best auto dialer software can route calls to a specific person or department.
Likewise, if you plan to use auto dialer software with pre-recorded voice messages, you’ll want to ensure the software can automatically detect answering machines in order to leave messages.
You’ll also want to consider features like automated lead scoring, preview dialing, and other workflow automations. The bottom line is that the tool should automate everything you want to automate.CRM Integration
A good CRM is the best way to manage leads, customers, and contacts at scale. Many auto dialer products include built-in CRM software.
But if you already have a CRM solution in place, make sure the auto dialer software you’re evaluating can integrate with your CRM. Otherwise, getting customer data from one platform to the other will add unnecessary layers of complexity.
An integrated experience is the only way to ensure maximum productivity and efficiency.
Price
The price for auto dialer software varies widely. Unfortunately there is no “standard” pricing across the board. You’ll find plan prices that range from $19 to $149 per month per user.
While price should never be the sole reason you choose any software, it obviously will factor into your decision.
Avoid the temptation to be distracted by extra features and expensive add-ons you may never use. Find a solution that meets your needs at a price that you can afford.
The Top Auto Dialer Software in Summary
The best auto dialer software eliminates the need for call center agents to manually dial numbers, dramatically increasing the number of calls they can make per day.
Nextiva and PhoneBurner are our top picks for auto dialer software, but all the recommendations on our list will significantly improve your outbound sales process.
https://www.quicksprout.com/best-auto-dialer-software/
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