There’s a ton of different call center metrics out there, but there’s just one that you absolutely need to nail: first call resolution. Nothing kills customer loyalty more than not getting solutions right away. Resolving a customer’s query or issue on their very first call is a surefire way to […]
The post The Only KPI That Matters: First Call Resolution. Here’s Why appeared first on .
https://www.quicksprout.com/first-call-resolution/
No comments:
Post a Comment