Friday, March 15, 2024

Hosted IVR: Is It Really What Your Customers Want?

Customers have grown accustomed to the perks, flexibility, and convenience of cloud computing-hosted platforms. In customer service terms, these include personalized interactions, 24/7 access, self-service options, and AI-enhanced features.  A hosted interactive voice response (IVR) is an automated telephone system that operates from a remote server, which users can access […]

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7 Contact Center Trends That’ll Change How You Operate

2024 will be an interesting year for call centers. In particular, although providing top-notch user experiences will still be high on everyone’s priority list, service agents themselves may be in for a ride.  Many firms are already implementing AI tools to automate simple issues and offer customers self-service options for […]

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https://www.quicksprout.com/contact-center-trends/

Thursday, March 14, 2024

The Only KPI That Matters: First Call Resolution. Here’s Why

There’s a ton of different call center metrics out there, but there’s just one that you absolutely need to nail: first call resolution. Nothing kills customer loyalty more than not getting solutions right away. Resolving a customer’s query or issue on their very first call is a surefire way to […]

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The 10 Best SEO Companies and Services + How to Choose

Hiring a reputable SEO company is a big ask. Realistically, there are a lot of subpar agencies out there that simply don’t provide a great service, to begin with, and it’s very difficult to determine their quality level based on their website, featured portfolio, or first impressions from a mere […]

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https://www.quicksprout.com/best-seo-services/

20 Call Center Scripts You Can Steal (And How to Use Them)

Call center scripts can be an effective tool for agents to use during customer interactions. They provide agents with a structure on how to interact with customers and ensure important information is communicated consistently and accurately.  However, while they’re helpful, they can also become limiting if your agents begin to […]

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Wednesday, March 13, 2024

How to Start a Meal Prep Business: 9-Step Surefire Plan

It is 100% possible to start a meal prep business, be your own boss, and make a healthy income. As long as you’re willing to put in the work upfront and follow these steps, you’ll get there. 9 Steps to Start a Meal Prep Business Go through each of these […]

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https://www.quicksprout.com/how-to-start-a-meal-prep-business/

Tuesday, March 12, 2024

The 5 Stages of Blog Growth and Traffic Tactics

If you know exactly what you’re doing, you can build a blog from scratch that gets over 100,000 visitors per month in less than a year. Of course, that usually requires some great conditions and a lot of things to go right.  Still, even if you don’t know exactly what […]

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Friday, March 8, 2024

Getting Unwanted Calls? Use the Do Not Call List (With Ease)

There’s nothing worse than a spam call interrupting your day. Fortunately, there are a few easy ways to prevent them entirely. Each method is completely free and takes only a few minutes to set up.  Although you may still get the occasional cold call from organizations in the non-profit or […]

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https://www.quicksprout.com/do-not-call-list/

Thursday, March 7, 2024

5 Best Small Business Accounting Software (+The Default)

The best accounting software for most small businesses is QuickBooks. Every accountant knows how it works and it’ll scale with your business. If you plan to stay small and do most of the bookkeeping yourself, I strongly prefer Xero. The 5 Best Accounting Software Solutions Read on for in-depth reviews […]

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How To Recover a Domain Name in 7 Simple Steps

Losing a domain name is awful. I know. I’ve been through this process. The faster you act, the more options you have to get your domain name back at a reasonable price. Let’s walk through every step you can take: Step 1: Change the primary account email address If your […]

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